Refunds & Cancellations

Your rights come first

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product or service has a major failure, you may be entitled to reject it or cancel the service and obtain a refund or compensation as the law provides. For a non-major failure, we will rectify the issue within a reasonable time; if we do not, further remedies may apply. This policy does not limit those rights.

Digital products

If a digital product is faulty, materially different from its description, inaccessible because of a problem on our side, or otherwise fails an applicable consumer guarantee, contact us and we will assess the appropriate repair, replacement or refund. A change of mind after a working digital product has been supplied does not automatically require a refund, but we will consider reasonable requests case by case.

Workshops and training

Unless a written booking confirmation states otherwise, you may ask to cancel or transfer a workshop booking before delivery begins. Reasonable third-party costs already incurred and work already performed may be deducted where lawful and clearly explained. If we cancel a paid session and cannot offer a suitable alternative, we will refund the affected amount.

Custom projects

Cancellation, deposits, milestones, revisions and acceptance for custom website, app and AI work are set out in the written proposal or service agreement. Consumer guarantees and other rights that cannot be excluded continue to apply.

App Store and Google Play purchases

Purchases made through Apple or Google are also handled under the store's billing and refund process. Contact us if you need product support, and use the relevant store process for a payment reversal.

How to request help

Email enquiries@porajservicesaustralia.com.au with your order reference, purchase email, a description of the issue and any helpful screenshots. We aim to acknowledge requests within two business days. Do not email full card details.